Last Updated: May 4, 2025
Applicability: This policy applies only to business clients (not individual consumers).
General Terms
- All sales are final unless otherwise agreed in a written contract or purchase order.
- Returns/refunds are evaluated on a case-by-case basis and require prior written approval from KBRS LLC.
Eligibility for Returns
We may accept returns only if:
Defective or Non-Conforming Goods: The product fails to meet agreed specifications or is damaged upon delivery.
Shipping Errors: Wrong item shipped or quantity mismatch (must be reported within 5 business days of delivery).
Return Process
- Request Authorization
- Notify us in writing (email to
sales@lenzencoders.com) within 5 business days of delivery. - Provide:
- Order number
- Proof of defect/non-conformity (e.g., photos, diagnostic reports)
- Notify us in writing (email to
- Approval & Shipping
- We will issue a Return Merchandise Authorization (RMA) number if approved.
- Client covers return shipping costs unless the error is ours.
- Resolution
- Defective goods: Repair, replacement, or credit note at our discretion.
- Non-defective returns: We return full cost.
Refunds
- Approved refunds are processed within 15 business days via the original payment method or as a credit toward future orders.
Non-Returnable Items
- Custom-made or specially ordered products.
- Software/licenses once activated.
- Products altered or used by the client.
Warranty
- Warranty terms (if any) are specified in the individual contract or product documentation.
- Standard warranty covers manufacturing defects for 12 months from delivery.
Contact
For support:
- Email:
sales@lenzencoders.com - Phone:
+7-921-424-9600
